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Required fields *

CUSTOMER RMA REQUEST FORM

Date Request:
Shipped Via:
Company: *
Contact Person: *
Email:
dept:
Address:
tel: *
fax:


 
Model # *
Serial #
Q'ty
Problem / Comment *
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RMA Process Requirement:

  1. Send a note that describes all problems using this form.
  2. All RMA request forms should be faxed directly to RMA department.
  3. Incomplete form filling may cause delay in RMA process.
  4. Print RMA# clearly on all mailing labels.
  5. For all RMA units, customers should pay for the return freight
    charge and DVE will pay for the shipping charge when the
    repair or replacement is done.
  6. Customers should hold responsibility for back-and-forth shipping charge covering all out of warranty units.
  7. Improper packaging may cause delay in RMA process.

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Copyright © 1999 DEE VAN ENTERPRISE USA INC. All rights reserved
46127 Landing Parkway, Fremont, CA 94538, U.S.A., Tel: (510) 623-0628, Fax: (510) 623-0529, Email: info@dveusa.com